During our very well attended talk at the SALT conference in Orlando, I emphasized to learning professionals that they will increasingly be asked to connect their projects directly to ROI and key performance indicators KPIs of the business. At risk of alienating potential clients...there were a lot of blank stares. That's pretty hard to believe but it's true.
Our recommendation (albeit self-serving) to them is that learning professionals increase their focus on efforts that impact day-to-day performance of employees. In essence they need to focus on performance support initiatives. Beyond just job preservation, there are a fair number of business reasons that support this change of mindset.
One of the statistics we presented related to the number of applications and systems that knowledge workers are expected to interact with as part of their jobs. Shockingly, on average a knowledge worker may have to work with upwards of 20 applications and systems as part of their job. This is true even for smaller companies.
Knowing when to access and what to do with them is a huge part of employees jobs. Making this easier, in the context of learning and performing one's job has potential.